Usage Of Our Website

This website is owned by The Jojoba Company Pty Ltd (ABN: 37 133 970 260). It has been designed to provide general information about The Jojoba Company and our products and to offer the opportunity to purchase The Jojoba Company products.
Using this website indicates your acceptance of all the Terms & Conditions herein. If you do not accept these terms & conditions, we request that you do not use this website. Please contact us at admin_at_thejojobacompany.com.au should you wish to discuss any issues prior to use.

Collection of personal information

We will ask you when we need information that personally identifies you (your personal information) or allows us to contact you. This information is requested when you are registering to receive information about The Jojoba Company, our products or entering a contest, or purchasing a product online. Personal information collected can include your name, address, telephone number, email address, age and gender. The Jojoba Company Pty Ltd (www.thejojobacompany.com.au) may also collect certain information about your computer hardware and software including your IP address, browser type, operating system, domain name, access times and referring Web site addresses. We may also collect information about which pages our customers visit within this website.

Personal Information Sharing

The Jojoba Company will not share your personal information with third parties unless required to do so by law or in the good-faith belief that it is necessary to conform with the law or comply with legal demands served on The Jojoba Company Pty Ltd or www.thejojobacompany.com.au. The Jojoba Company is pleased to receive feedback and comments via this website, however, any information that you submit will be considered non-personal, non-confidential, and non-proprietary other than personal information, as that term is defined in our Privacy Policy stated above. Please read the Privacy Policy before submitting personal information. Your submission of personal information to The Jojoba Company Pty Ltd via this website constitutes your acceptance of all the terms of the Privacy Policy.

You Decide

Registering with The Jojoba Company or purchasing our products online allows you to tell us whether you want us to communicate with you in the future. You can decide what information you want to receive and how you want to receive it or you can tell us not to contact you by removing check marks from the contact option boxes.

Access To Personal Information

You are able to check at any time that your personal information we hold is correct. If you register or subscribe in any way on www.thejojobacompany.com.au you can always review and edit your personal information. You will need to enter your email address and password before viewing your personal information.

Use of cookies

When a computer user visits www.thejojobacompany.com.au, a cookie is placed on the customer's machine if the computer accepts cookies or is read if the customer has visited this website before. Cookies help us in the collection of site visitation statistics and enable us to collect information on links that are clicked by site visitors.

Copyright and Trade Marks

All rights reserved. All text, images, graphics, sound files, animation files and video files on this website are subject to copyright and other intellectual property protection and may not be copied for commercial use and must not be modified or reposted to other sites. Except for accessing this website in accordance with these Terms & Conditions, no person may use, modify, copy, reproduce, republish, upload, post, transmit, decompile, reverse engineer, disassemble, distribute or otherwise exploit any of the content of this site. This site may contain images that are subject to third party copyright. All marks displayed in this website are registered trade marks of The Jojoba Company Pty Ltd or have trade mark applications in place. It is the policy of The Jojoba Company to protect its intellectual property including patents, trademarks and copyrights. No license to our intellectual property or the intellectual property of third parties, expressed or implied, has been granted by this website.

No Warranties or Representations

The information herein is provided by The Jojoba Company Pty Ltd. It is without warranty of any kind, expressed or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The information provided is believed to be accurate, but it may include errors, omissions or inaccuracies.

Currency

All transactions are displayed and processed in Australian Dollars.

Shipping Policy

Orders are dispatched withing 3 business days providing we have the items in stock and shipping times are estimated at between 3-7 business days depending on your location within Australia. We deliver products Australia wide. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Delivery times for international orders will vary with location and export/import restrictions may apply in some countries. Please contact us on +61 2 9651 3030 or admin_at_thejojobacompany.com.au to enquire about international orders.

Customer Service Policy

The Jojoba Company is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 3 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described or are materially different to the product purchased on the website.

Security Policy

All credit card information transmitted from this site uses 128 Bit Secure Socket Layer (SSL) Encryption. When purchasing from The Jojoba Company, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. Your credit card information is not stored within the website. If you have any questions regarding our security policy, please contact our customer support centre at admin_at_thejojobacompany.com.au